How to make an appointment?
You can make your appointment directly from the online appointment system of our hospital
(www.reyaphastanesi.com.tr). Besides, you can call our Call Center or contact us via WhatsApp using
📲 +44 20 3287 2203.
In cases where you come to our hospital directly, your transaction will be initiated with
the forms you will fill in our counters that are placed in the main entrance or in the secretariats
of the relevant department so you can make your appointments for the relevant departments.
Private and supplementary insurance, are SSI applications accepted?
You can find the list of insurances that our hospital works with on the “contracted institutions”
(
www.reyaphastanesi.com.tr) page in the
“our hospitals” section of our website.
Pre-provision processes related to the procedures required for outpatient or inpatient treatments
are carried out by our relevant polyclinics with national insurance.
Even if our hospital has an agreement with the insurance that you are affiliated with, this
agreement may be subject to some special conditions. Thus, you can learn the details about this
issue before coming to our hospital about this issue from our Call Center at ☎️ +90 850 473 77 77.
In addition to these, in order to get the most accurate answer, it would be useful to obtain
information from your insurance company about the coverage your insurance policy and whether the
procedures and practices in our hospital are included in the policy.
What are the visiting hours?
You can visit your inpatients in our hospitals between 10:00 - 22:00 every day. Our visitors are
required to have a name badge on after 20.00. Since the main entrance door of the hospital is closed
at 20:00, all entrances and exits are made from the Emergency Service after 20.00. All visitors
arriving after 20.00 are recorded in the book with their identity card by the hospital security
guard, and a "Visitor Card" is delivered to them.
You can make your visits to specialized units such as general intensive care,
cardiovascular/coronary intensive care, and neonatal intensive care, once a day between 14:00 and
14:15, when the clinic is convenient, at the time and time specified by the responsible physician of
the department.
Only one relative of each patient can see their patient briefly at a time in these departments,
provided that it is between 13.00 and 13.15 on Saturdays. On Sundays, depending on the availability
of these units, you can visit your patient with the permission of the hospital night administrative
supervisor.
What are the rules that visitors must follow?
- Patient visits should be made during visiting hours and should be kept short.
- Talking loudly and making noise should be avoided.
- Large crowds of visitors should be avoided as it is inconvenient for both patients and
visitors.
- During the visit, it is kindly requested not to sit on the patient beds.
- It is not appropriate to bring food and drink without the doctor's control.
- Children under the age of 7 years should not be brought to the hospital for visit.
- Patient privacy should be respected.
What are the rules that companions must follow?
Companions are given a "Companion Card" according to the room number, after the patient's
hospitalization procedures are completed and the room is determined. The number of companions per
patient is 1. Companions do not need to pay a separate fee in order to benefit from overnight
accommodation and food service services.
Companions should not interfere with the patient other than the directive of physicians and nurses.
The companions are informed about this issue by the relevant nurse. The attendants are informed
about this issue by the relevant nurse. Companions should use the hospital's belongings and
materials carefully and cleanly and should not harm them. The service nurse should be informed about
the change of companions or the problems related to the patient. Companions should not seek help
from unknown people, other than hospital staff.
After the examination, is it necessary to make an appointment again to show the results of the
examinations requested by the physician or to come for the control?
In order not to keep our patients waiting, it is not necessary to make an appointment to check or
show results within 10 days, including the day they arrive.
Are there any special areas for children?
On the -1st floor of our hospital, there is a special playground and an authorized person
for children.
What are the documents that need to be brought to the hospital after making an online appointment?
It is sufficient to come to our hospital with your identity document and referral paper, if any,
given by another hospital. You can also bring your records of examination, results, medicine,
report, film etc. related to your medical problem.
What are the services you can benefit from on weekends and outside working hours?
Our Hospital's Laboratory, Radiology, Emergency Service, Internal Diseases (Internal Medicine),
Pediatrics and Gynecology and Obstetrics Departments provide 24/7 uninterrupted service.
Can the call be continued if the video call is interrupted due to a technical problem during the
Online Doctor Call?
Yes, if the interruption lasts for a short period of time, you can continue to video call via
WhatsApp, your doctor will wait for you. If the interruption lasts for a long period of time and you
cannot connect again, you should call our Call Center and report your problem.
How long do doctor appointments take?
Appointments take 20 minutes for many branches. However, in some branches, this period varies. For
more detailed information, you can call our Call Center at ☎️ +90 850 473 77 77.
Is there a parking lot in the hospital?
Yes, our hospital has a parking lot and you can use it free of charge.
